Today’s Biggest Sales Challenges Companies Face—and How to Solve Them

The sales landscape today is more complex, competitive, and demanding than ever before. Gone are the days when buyers relied solely on sales reps for information or made decisions based on price alone. Today’s buyers are more informed, deliberate, and cautious. They expect tailored solutions, seamless interactions, and measurable value from the very first conversation.

For sales leaders, this reality presents both opportunities and challenges. On the one hand, those who can adapt quickly and implement cutting-edge strategies stand to gain a significant competitive advantage. On the other hand, failure to evolve can leave teams scrambling to meet quotas, retain clients, and remain relevant. Let’s dive into the most pressing sales challenges companies face today and explore how the Sales Team Science™ framework can help you tackle them head-on.

The Challenge of Longer, More Complex Sales Cycles

In today’s world, closing a deal has become a marathon rather than a sprint. For many organizations, sales cycles have grown significantly longer. This is particularly true in B2B markets, where buying decisions often involve multiple stakeholders. Procurement teams, finance departments, and technical experts are all weighing in on the process, creating layers of complexity that sales teams must navigate.

To make matters more complicated, buyers are doing their homework before engaging with a sales rep. Studies show that buyers are now 70% of the way through the decision-making process before they ever reach out. By the time they do, they’ve already researched their options, read reviews, and developed clear expectations.

To succeed in this environment, sales teams must adjust their approach. This starts with mapping out the customer’s buying journey. Who are the key players involved in decision-making? What pain points are they trying to solve? And what objections might arise at each stage of the process? Answering these questions requires a deep understanding of the customer and a commitment to delivering value through every interaction.

Technology also plays a vital role here. Tools like predictive analytics and AI-driven CRMs can help sales teams identify bottlenecks in the pipeline and forecast the likelihood of closing deals. This data allows reps to focus their efforts on the opportunities that matter most. Combined with a consultative approach that prioritizes solving customer problems over pushing products, sales teams can shorten sales cycles and improve win rates.

Sales Team Science™ Insight: Companies with clearly defined sales processes outperform those without by 33%, proving that structure and strategy are critical to navigating complex sales cycles successfully.

The Prospecting Dilemma: Breaking Through the Noise

In a world saturated with marketing messages, cutting through the noise to capture a prospect’s attention has never been harder. Buyers are bombarded daily by emails, LinkedIn messages, cold calls, and advertisements. Unfortunately, much of this outreach is generic and impersonal, leaving potential customers disengaged.

The solution to this challenge lies in precision. Start by refining your Ideal Customer Profile (ICP). Who are your most valuable customers, and what traits do they share? Which industries, company sizes, and job titles align best with your product or service? When you have a clear picture of your target audience, every touchpoint can be customized to resonate with their specific needs.

A multi-channel prospecting strategy is also critical. Rather than relying on a single method of outreach, successful sales teams combine email, social media, phone calls, and video messaging to meet prospects where they are most active. The key is personalization. Data-driven tools, like LinkedIn Sales Navigator, allow reps to tailor messages to the individual, addressing their pain points and showing how your solution can deliver value.

When done right, this approach not only grabs attention but also builds trust—laying the foundation for meaningful conversations that lead to qualified opportunities.

Sales Team Science™ Insight: Sales reps who personalize their outreach see response rates up to 40% higher than those using generic templates, giving your team a distinct competitive edge.

Sales Talent: Retaining and Empowering the Team

Ask any sales leader, and they’ll tell you: finding and retaining top sales talent is one of the hardest parts of the job. Sales is a high-pressure field, and burnout rates are high. Meanwhile, turnover can disrupt pipelines and hurt team morale.

The key to overcoming this challenge is creating an environment where sales professionals can thrive. Start with the hiring process. While experience is important, it’s often more effective to hire for potential and cultural fit. Look for candidates who are curious, coachable, and driven—traits that can be developed through training and mentorship.

Once you’ve hired the right people, set them up for success with a structured onboarding process. Programs like those in the Sales Team Science™ framework provide reps with the tools and knowledge they need to hit the ground running. But training shouldn’t stop there. Ongoing development is critical. By investing in continuous learning opportunities, from role-playing to advanced negotiation skills, you’ll help your team stay sharp and motivated.

Equally important is creating a positive culture. Recognize and reward achievements, whether it’s a closed deal, a great team effort, or a creative solution to a customer challenge. When sales reps feel supported and valued, they’re far more likely to stay engaged and perform at their best.

Sales Team Science™ Insight: Engaged sales reps are 2x more likely to stay with their organization for three years or more, dramatically reducing turnover and strengthening team cohesion.

Bridging the Gap Between Sales and Marketing

Another common challenge for sales teams is the lack of alignment with marketing. All too often, these two functions operate in silos, with sales blaming marketing for low-quality leads and marketing feeling frustrated by a lack of feedback. This misalignment can cost companies time, money, and missed opportunities.

To bridge this gap, start by aligning on shared metrics. Both teams should be held accountable for KPIs like lead quality, pipeline velocity, and revenue contribution. Clear expectations foster collaboration and ensure that everyone is working toward the same goals.

Regular communication is also essential. Establish a feedback loop where sales can share insights about what prospects are asking for and marketing can adjust campaigns accordingly. By working together, the two teams can create a seamless buyer journey that converts leads into loyal customers.

One particularly effective approach is account-based marketing (ABM). With ABM, sales and marketing teams collaborate to target specific high-value accounts, creating personalized campaigns that speak directly to the needs of key stakeholders. This strategy not only improves lead quality but also strengthens relationships with top prospects.

Sales Team Science™ Insight: Companies that align their sales and marketing teams see 38% higher win rates and 36% higher customer retention rates, making collaboration a key driver of success.

Facing the Challenges Together

The challenges sales teams face today are significant, but they’re not insurmountable. With the right strategies, tools, and mindset, companies can turn these obstacles into opportunities. The Sales Team Science™ framework provides the foundation to overcome these challenges, equipping your team with the skills, processes, and confidence to thrive in today’s complex sales environment.

Mindset, Money & Mastery: Audrey Faust’s Journey Empowering Women

In this episode of Against the Sales Odds, Lance Tyson sits down with Audrey Faust, MBA, Financial Coach, and author of She Grows Rich. Audrey shares her inspiring journey from corporate life to entrepreneurship, revealing how she mastered the interplay between mindset, money, and business growth. Learn how her experiences, neuro coaching techniques, and financial expertise have empowered women leaders to overcome limiting beliefs, build wealth, and thrive in business. Audrey also discusses the personal stories behind her book and offers actionable advice for achieving financial and personal success. Don’t miss this enlightening conversation packed with wisdom and practical insights!

Link to Audrey’s book – https://a.co/d/97DeKt6

Love the show? Subscribe, rate, review, and share! https://www.tysongroup.com/podcast

Listen to the podcast here

Mindset, Money, And Mastery: Audrey Faust’s Journey To Empowering Women In Business And Finance

I’m really excited about this episode of the show. This is the first for me, I’m interviewing somebody that I went to high school with. I wouldn’t say Audrey, we’re great friends, we definitely knew each other. Audrey Faust, who is putting out a book, She Grows Rich, I’ve been following her career a little bit with what she’s been doing in finance and now getting into the coaching side, especially focused around women in business. On their business and some on their personal side also. Audrey, welcome to the show. We went to high school together.

I know. Lance, it’s so great to be here. We have a best friend in common.

We definitely have a best friend in common. We share Sue Gaddy in common, who is Audrey’s best friend and probably one of my best friends from high school, or at least I was her backup plan to get married to and she was mine in case by the time that that wasn’t going to happen. At least we have backup plans. Ironically enough, like a small world, I was talking to Sue right before this, and I was telling Audrey. Welcome to the show. I’m excited.

Thanks, Lance. I’m so excited to be here. It’s so exciting to be with a fellow author who came from Pottstown, a small little town in Pennsylvania, who knew?

That’s right. For, if you don’t know this, I went to two different high schools. I went to one outside of Philly, and then I moved to Pottstown my junior year, and Audrey and I both went to Pottstown High School, the Falcons, outside of Pottstown, Pennsylvania. I cannot even say what Pottstown’s really famous for other than, I don’t know, the Hill Schools there.

Cruising? Cruising down the high street.

Audrey’s Finance Background And Career Journey

One of the best places to cruise. I think Mrs. Smith Bakeries, and that’s about what we got. I do though, ironically enough, not to get political, there was a Kmart there and Donald Trump sent one of his sons to the Hill School. I got a picture of the parking lot when him and his wife, Ivanka, were buying stuff at Kmart. Imagine that. That weird taste there. Audrey, tell us a little bit about your background. You have a finance background, you have an MBA and you’ve been in the VP Finance CFO for the better part of your career. Tell us about that journey.

Believe it or not, I actually didn’t go to college out of high school when we graduated high school. I talk about this story in my book. I went back to get my accounting degree as an adult.

How old were you at that point in your journey? Was it like several years out of high school?

That was in my mid-20s. I actually had two children at the time. I had taken a tax course and learned how to do taxes because I was doing administrative work and it was too difficult to afford daycare to put my kids in daycare. It just didn’t make sense. I took a tax course is where I got started and did taxes on the side. The first year I did my tax return, Lance. It was a shock because I ended up getting an earned income credit which meant I was on the poverty line. I’ve come a long way since then, but that was the kick in the ass that I needed to change my life. It empowered me to go back to school, not only that but to build from nothing, from the poverty line to now my net worth is $2.7 million.

I love it. Now, real quick question, and I’m trying to think back. I don’t know the high school we went to had an academic track, there was like a business track, and there was like a track. When I say track, it’s been like a choice.

I was in the business track. Funny enough, the only class I got an A in was accounting. I couldn’t understand why most of the people in the class were failing that course because I thought it was the easiest thing ever.

You decided to do the hard thing. Like you have kids, you’re starting a family. You have an eye-opener financial experience when you’re doing your taxes. Are you saying that was the precipice that made you like say, “I’m going to start investing in myself more?”

Yeah. My mom was in a marriage and it wasn’t very happy one when my dad actually had mental health issues and she was financially stuck in that marriage. The one thing that she programmed in me, which I evidently didn’t listen to until I got older, was to make sure you can always financially support yourself. You didn’t end up in the place that she was in. She couldn’t financially support herself, so she felt like she was stuck in this marriage.

That moment when I realized that I was like, “I was exactly where she told me not to be.” I knew I had to make a change. The only thing I knew back then to do was to, “Maybe I better go to college and figure this out and make a better life for myself and my children because I didn’t want them to grow up and live where we were always worrying about money and not being able to pay the bills and all of that.”

Somebody told me one time that there’s all kinds of school thought, you hear money’s the root of all evil. I heard somebody say to me one time that sometimes the lack of money is the root of all evil. When you have to work just like that and unless you know, you know. Like mid-20s, and then how long did that journey take you? I can imagine that must’ve been some time put in. Was it night school or a day? What were you doing?

I was going mostly at night. I was trying to work part-time as well to try to add money to the family. Once I took a couple of accounting courses, I actually started my own bookkeeping business. I needed a job or something I could do that could make enough money. Also, have flexible hours that back then most jobs didn’t offer.

It didn’t look like it does today.

You couldn’t work from home.

How were you when in the bookkeeping business? Where were you getting your clients from? Was it a referral? What did that look like? That had to take some guts. I mean, when you think back, you probably didn’t think about it much then because you’re trying to make a living and trying to get it done. What did that look like?

I joined the Tri-County Chamber of Commerce is what I did. Good old Tri-County Chamber. Back then, they used to have a mailing list that you could buy. I purchased the mailing list, I literally sent out 300 pamphlets that I created myself to talk about bootstrapping at all. I printed about creating it all myself.

The entrepreneurial mindset. That’s an entrepreneur. Get it done. Most founders just get it done. 300 pamphlets, people respond to it?

Yes. The universe spoke, I guess, too. I have one client. Out of those 300, I got like 3 or 4 calls. It spiraled because people realized I was smart, I knew what I was doing, and then I was just getting referral after referral. I actually had to put on the brakes because I couldn’t take any more on within just a few months, which was absolutely crazy.

I know it was onto something, but I also had three little ones at that time, as well as going back to school, because I was still committed to finishing my accounting degree because I saw the big bucks the CPAs were making. I was like, “You wait a minute, I want some of that.” That was good motivation to continue to go to school. It offered me great flexibility. I would just go from business to business in the area and do the bookkeeping and it was perfect.

The Purpose In Bookkeeping

Curious, it made me tied a little bit because as we go through your past, we’re going to talk about what you’re doing. What was the main business issue that you were solving when you were doing the bookkeeping? Did they not have staff? Did they not have time? What did that look like? I’m sure that threads into today at some level.

I’ll answer that in two parts because there’s another that really threads into today. The first part was they just needed somebody that could come in a couple hours a week, and pay the bills. Most of them were like multi-six-figure businesses, they weren’t huge, but they were large enough that the owner either didn’t know what he was doing or didn’t want to do it.

They just needed somebody to come in a couple hours a week and get all the bills paid, get the payroll done, get all that stuff done. It was a great little business that I created overnight. In the other part of this, there were two kinds of businesses. This is where I first started seeing it, is there was the six-figure business, a multi-six-figure that just wanted to stay that. They didn’t want to grow. They were like happy with this little like four-person staff making a few hundred thousand a year.

They didn’t look at their financial numbers. As long as they could pay the bills, they were good. They didn’t want to grow. There were other businesses. These are the ones that I really fell in love with. These are the ones that, “We’re at multi six figures. We want to go, we want to keep growing to multi 7, to 8.” That’s what I saw the difference. The ones that wanted to grow, were looking at the financials every month. They were making decisions based on the financials every month. The other ones could care less. All they cared about was whether or not they were going to have to pay taxes that year.

The businesses that grow are the ones looking at their financials every month and make the best decisions based on them.

All of a sudden, those two different kinds of businesses, they’re asking your opinion about the numbers.

The ones that wanted to grow-er.

You became engaged in the business.

Yes. That’s what I felt a lot like I like being engaged in the business and knowing that all the work I was doing meant something to somebody.

Your opinion really counts. I look at the poorest decisions I’ve ever made as a business owner and entrepreneur is when I didn’t ask for clarification or I didn’t verify on the number side, because I’m one of those number person, one of those numbers, people, you’d probably appreciate that. I’ve seen it. I can look at a balance sheet, and I can look at a P&L. I look at the gross profit. I couldn’t tell you what was off and why it was off but I have enough radar for that. When I make the assumption, I didn’t verify that’s why I always got myself into trouble. I think it’s such a critical piece and you’re going to sit at the table at that point with some of these companies. No doubt.

I guess a little further on my journey then, I did that bookkeeping business for about ten years. One of my clients was growing and growing, after I finished my degree, he asked me to come on and be his controller and continue to grow with him. I started with him and he was not even at a million. Between working with him as a bookkeeper and then actually went on his staff full time. My kids were now older and didn’t need as much attention, and I really enjoyed working with him. I got to see that company go from mult- six-figures. When I finally left, it was over five million. That was really cool to be part of that, to be part of the decisions and part of the executive team watching that company grow like that.

It is, people ask me all the time, and they go, “Do you want to retire?” I just like, “Yeah.” I mean, I guess at some level, but I do enjoy the game. I enjoy the engagement. I think there’s a purpose there, whether it’s teaching people, making decisions, there’s some game there that’s fun. You have a passion for it too. I love it.

I do.

You’re there for would you say about five years?

I was there for four years as a bookkeeper and then another five years as their controller. We grew an accounting team, which is awesome. They moved an hour away. At the time I was in Pottstown, they moved from Pottstown to Lititz out by Lancaster.

It’s a country drive.

It’s not a lot of traffic, but it was an hour’s drive each way. That’s two hours in your car. I felt like it was getting a lot of executive positions. It wasn’t as much fun as it was in the beginning either. I was more involved and now there was a whole hire team, a lot of voices. Two hours in my car. I decided I was going to go back out, do my own business again, and just do it in a different way. I didn’t want to go back to the bookkeeping. I wanted to create a business where I was a CFO and controller for small businesses. I also have a bookkeeper that works under me and she does the bookkeeping. I still get to do the fun part where I advise them and help them grow and look at the financials, help them understand, make decisions with them, and all of that.

How did you go about growing that business then? Before you were marketing it one way and you got a bunch of business, then you took yourself out of the game. How’d you jump back?

I did. That was a little scary because I wasn’t leaving a full-time job the first time. I just grew out of nothing. I’m stepping away from a nice little comfortable salary back out. I had a lot of contacts because I was good at what I did. I had the accounting background to do what I did like all the CPAs in the area knew and loved me. They were a great referral source before. I called them on like, “Guess what? I’m coming back out.”

However, I’m going to tell you a big mistake I made. I came back out wanting to create the business that I just told you but I ended up creating a bookkeeping business again and I hated it. Lance, I hated it because I had gotten out of that. I was determined to have a six-figure business within a year and I did it but I blew it up. I was like, “I hate the work I’m doing. This is not working for me.” I kept the one business that was what I wanted. That I was helping involved in the decisions and the management and all of that.

Is that when you became the fractional CFO business?

Yeah. It didn’t take me long to build that and then bring on a team member to do the bookkeeping.

It’s interesting. They at first blush, they look the same, but the work’s different. You almost have to go through that trajectory to pull it apart a little bit. It’s a discovery. The other thing is, because I think it’s interesting, people listen to this podcast, like our business is about growing revenue and sales productivity, but everybody has to sell it. Like sometimes it’s in how you position the business in yourself as an expert to sell your wares. It’s specific, like you said, one’s very specific. The advice piece is the overarching macro decision-making and the financial, the bookkeeping’s the nuts and bolts.

The data entry part.

Writing The Book And Getting Into Coaching

How long then into the CFO fractional piece? What do you learn or pick up there? How do you start getting into the coaching and then the book?

I’m going to tell you a story about the book because I forgot to mention this to you.

No, that’s great. By the way, the book is She Grows Rich. It’s on Amazon, right?

She Grows Rich

Yes. She Grows Rich by Audrey Faust.

There you go.

Guess who inspired my book?

Who?

Sue.

What did she say or do?

She Grows Rich

In the Dominican Republic, together on a vacation together. Obviously, she’s known me since high school. I was just talking about how I grow my wealth and I was like, “Yeah, do this, do that. Rental properties, this, that.” She looks at me and she goes, “Why aren’t you sharing this with the world?” It was like a perfect suit bomb drop. I was just like, “I don’t know.” I was like, “Anybody could do this. This is special.”

I thought about it for a while and then I had somebody else almost like say the same thing to me who I was like in a coaching group myself and I really respected her and she was a coach. She goes like, “You really know a lot about this financial stuff I just cannot believe how much you know.” I was like, “Maybe I should do something about that.” In 2020, I see 24, 23. When Sue said it was like October of 22. January of 23, I put it on my list, “This year I’m going to write a book and I’m going to write it about that.” That’s how it was born.

You’re drawing on the fact like inspiration from the book. Like you’re going, “I got some subject matter expert. I am an expert on this.” You have this macro-financial knowledge. You definitely understand people’s businesses. You’re helping them make decisions. You did it internally with a company that grew. At some level, are a growth expert too because maintaining a business, like you said early on, with some of those companies that enjoy as much, that they might have lifestyle businesses, you’ve actually just paid.

Actually, you’re an operator too, because you’ve grown your own practice twice. Two times over. You say, “I’m going to get this expertise down.” What part do you start putting the bed or sunsetting the fractional piece and start getting into the coaching? It sounds like you’ve invested in yourself a lot too, with other coaches. What’s the inspiration there?

I think it was probably a few years back when I first hired a mindset coach. What I didn’t realize before that was probably about 6, or 7 years ago. It wasn’t that long ago in my life. I didn’t realize those thoughts in your head that you can change them. I never realized it before then until I worked with my first coach. Even Sue, our mutual friend, she’s like, “You’re different. What did you do?” She went and worked with that same coach as well. It’s like that was my first experience as a coach.

I became a certified neuro coach, which is all around the mindset and all the beliefs that you have in your subconscious, and your subconscious runs like 95% of your thoughts in a day. I tied the money piece to it, the money mindset and the neuro coaching, and the financial background that I have and started working with. I first started working in personal finance, which is where the book came from.

Mindset: Your subconscious runs around 95% of your thoughts in a day.

I was helping women understand the mindset, all the behavior around money, creating a relationship with money, and how to invest on your own is pretty simple. That’s all that’s in the book. All about personal finance. My next book is going to be on business finance. As I was coaching on personal finance, I had a lot of people come to me and say, “Do you coach on business finance?” I was like, “I can. That’s my background too.” That’s how that all evolved.

How To Cultivate Your Money Mindset

For the readers, especially you have a specialty in women leaders, and it’s a passion for you. Somebody like you, if you’re anything like Coaches I know or even our own business, we look for common themes that come up. Everybody believes they suffer from the disease of uniqueness. Ironically, you kind of find a baseline. What are the baseline core obstacles when it comes to personal finance or even cascading over to their own business from women leaders? Like what are the three things that they have to overcome that you have to deal with first even with your neuro coaching background? What would you say?

I use the neuro coaching background to work around the money mindset. When you’re growing up before the age of seven, that’s when your subconscious is primarily formed. Whatever you’re hearing at a young age from your parents and people around you, you’re taking it as truth, as 100% truth. For example, my mom used to always say, “We work hard for our money.”

My subconscious interpreted that until I was able to flip it, that I have to work hard for my money. There’s another common theme and you can even see it in the media where rich people. A lot of people have a negative reflection of rich people. Rich people are mean, rich people are greedy, rich people are whatever, fill in the blank. If you have that in the back of your mind, you’re never going to be rich because you are going to do whatever it takes not to be rich. That’s why a lot of people that win the lottery, blow it all because they have this mindset that like, “I’m rich now. That means I’m mean, I’m greedy, I’m selfish.”

If you think that all rich people are greedy and mean, you will always do whatever it takes not to be rich.

That is the primary thing you need to first reprogram. I use my neurocoaching tools to do that first. We identify if there’s any of that going on and then reprogram that. We go into the strategy and getting with a blueprint, whether it’s your personal finances or your business finances, rather than a budget, because I hate the word budget, I call it a blueprint. You can have one in both. It’s really just a blueprint. It’s a map of where your money’s going so you know where it’s going, and make sure it’s going to where you want it to go.

You’re dead on, and I hope everybody’s reading because what I’m about to say concurs. I agree with the mindset piece. One of the things that we do at Tyson Group, and I’ve always done any company. I always have people read The Richest Man of Babylon or The Wealthiest Barber. The reason why is because it’s about paying yourself first. Tell people all the time, that you’ll never go to debtors’ prison. They closed debtors’ prisons back in the 1790s. I get people are knocking at your door, but you should pay you first. I just said this to Sue, but I say it to my people all the time.

Money follows doesn’t lead. Think about everything that Audrey has said here if you’re reading. Yeah, there was a necessity she had to make money, but she wasn’t sitting there going like this is my leader. I’m going to do what I’m passionate about and it will follow me. I think the other thing people don’t program in their head very well, one of my mentors said to me, “Lance, here’s what you need to know about finances. Revenue is the showerhead. Expenses of the drain. One thing you need to remember is the drain can never be bigger than the showerhead.”

I love that.

That’s what I do. The mindset thing, you and I couldn’t be more lockstep. I do think we are a program, especially with your mom. Like going back to your mom said, and there’s probably no doubt that you can tell by the way you’re talking about her worked her ass off. I get it. My mom worked at Schaeffer’s Family Restaurant for years and Red Lobster in Pottstown. Like I watched a woman work her ass off. That was that mindset. Like, “I figure out how do I get money to work for me? Not me always working for my money. How do I get paid when I sleep a little bit too?”

Like you said, the book, She Grows Rich is about personal finance, but I think you and I agreed in the pregame that especially if you’re coaching business owners, and I even told you this even in my own world, my personal finances cross, I am the business at some level, so they collide with each other. My personal balance sheet collides with the business balance sheet.

Everybody’s striving to create a company that it consists on its own, but most entrepreneurs have created a business that’s tied to them until they have that growth plan, like you said. As you get into like who you’re coaching right now, do you see that as getting into the more macro side of coaching them on business? Is that like some of the folks you’re coaching now? Do you see that as an outlet or your next marketplace there?

Your net profit, in most cases, is your income. If you’re an S corp, then you have a salary too but both of that is your income.

Unless you’re just taking a distribution with a lot of people taking a lot.

We won’t get into that.

It’s always a good thing. Anyway, go ahead. I didn’t mean to interrupt.

Anyway, that flows into your personal. If you’re not making a profit, or you’re not paying yourself, you’re not going to sustain your business for very long. Many times it’s about, especially with women, it’s in a service-based business where they’re selling their own expertise, it’s about the confidence and the value that they bring to the table. Sometimes they don’t often realize that it’s not just them. It’s their marketing. All the other things that go with a business that they have to pay for on their own. It’s the whole picture. Sometimes I think, “I’m not worth that much.” A, that’s a mindset thing we’ve got to work on but B, it’s not just you. It’s all the other things in your business that support your business. You get to take home what you deserve.

If you are not making a profit or you are unable to pay yourself, you will not sustain your business for long.

It’s really interesting. I believe in sequence. I think most entrepreneurs and businesses get out of sequence with things. That’s why I was asking you first how you approach your own business. Most entrepreneurs put the product or service together. I got this great product or service that they make the cupcakes but then they go, “S***, I actually get people to come to my store or I find clients.” They go, “I got to be able to speak a financial language. I don’t know how to do that. I just know how to make the cupcake.”

They don’t realize they have these hats, but like when I was asking you about your business each time, there was no hesitation with you. You had an idea, and you go, “I got to figure out how I’m going to sell the idea.” Your financial background tells me that you understand the sequence. The next big thing is not producing revenue. You said it’s how you make money. That’s a big difference. It’s what you keep. I think it’s genius. No, and it is. You gave me some stats in pregame. As we were talking before we hopped on here, you said in the ‘70s that only women entrepreneurs are like 8% of the entire business. Now what are they?

In the ‘70s women only owned 8% of businesses, 8% of businesses were women owned. Now we’re at 42%. Women are coming into the business. They’re outpacing men coming in. Hopefully, we’ll get to at least 50-50 at some point.

Which would be a good thing. You know how I feel, I told you, that most of my leadership team is female. I think being a woman entrepreneur, it brings a set of challenges a lot of times. There are different expectations for a woman and that they put on themselves. I’m not even saying society, nor do I want to get them conversation. I think like even take your own story. You’re like, “You’re coming up Maslow’s hierarchy of needs and you’re sitting there going.

I got to make money and I’m going to decide to educate myself. I got one full-time job raising children. I got another full-time job and I’m going to put myself through school.” You decide to actually start your business. You have the credibility because you’ve done it. Listen, there’s not much difference between a six-figure business and a seven-figure business. We all have the same problems. We’re trying to make a payroll.

I worked for eight figures. Wait a minute, they’re not any different than the seven figures. They have the same balance sheet, the same financials, and the same problems.

Answering Rapid-Fire Questions

No doubt, just a couple of zeros. I always tell my wife like, I would love my job if I wasn’t dealing with so many people. We’d all get our people issues. No, I love this. I think we could talk about it all day. I’m really excited about your book. I’m ordering, a couple of copies for my team, and excited that a fellow Falcon, Pottstown people are together. I love that piece. Definitely next reunion, you and I are having a drink. If we go, I’m probably going to drink another time. Before I do that, I have three questions. I had every one of my audience kill me. The first question, every podcast asks this. Before you go up on stage, before you make a big deal, or going to give advice, a big presentation, what song you’re playing that go?

Hey look ma, I made it.

Who is it again?

It’s Hey look ma, I made it. I’m drawing a blank on who sings it.

We’ll find it. Think about that. Second question. You have to gift a book to somebody. What book are you gifting?

One of my favorite books is by Jen Sincero, You Are a Badass. It’s actually the reason or it was the book that helped me leave my corporate job and start a business again. I still listen to it. She also has another book that’s You Are a Badass at Making Money. I still prefer her original one. It’s definitely a book that has been transformational for me. Just really, it just helps you believe in yourself. Nobody else is going to believe, other people will believe in you, but you have to believe in yourself first.

You Are a Badass: How to Stop Doubting Your Greatness and Start Living an Awesome Life

Last question before I bring this bird down for landing. We’ll talk about where everybody can go get your book’s release date before that. If you were sitting on the edge of a dock and you had a six-year-old or seven-year-old on either side of you say boy and a girl and say their niece or nephew and say, “Audrey, what’s success mean?” What would you tell? How would you say?

You Are a Badass: How to Stop Doubting Your Greatness and Start Living an Awesome Life

What does success mean?

Remember, 6 or 7 years old?

I’m going to say happiness is the first word that comes to mind. Success is happiness because you need to be happy and having fun with what you’re doing and enjoying what you’re doing. To me, that’s a success. Living the life that you want to live. As we spoke, I get to live in two different places now in Florida in the winter and up north in the summer months. To me that’s success. Like I put in a plan to create this lifestyle and I did. It’s exciting.

Closing Words And Episode Wrap-up

You are truly the author of your life. I love that. Now tell everybody when the book comes out, where they can get it, etc.

She Grows Rich, How to Become a Financial Powerhouse. It comes out on January 21st, 2025 on Amazon. You can find it. Just search She Grows Rich by Audrey Faust. I hope you really enjoy it. I’d love to hear from you. There’s also a book portal that comes with it. It’s free. That’s got some amazing calculators in it. It’s got a whole money mindset training in it. Lots of free gifts in the book portal that come with the book. There’s a QR code in the book.

Can they pre-order it now or on the 21st?

They might be able to pre-order it, but it’s it’ll definitely be out there.

Check it out. Search it if you can pre-order it, if not on the 21st. Audrey, we are hoping and cheering you on and for your success and please order that book. Thank you so much for being on.

Thanks for having me, Lance. This was just a lot of fun being with another Potts Peruvian. That’s where we are in.

Potts Peruvian, there you go.

Important Links

Audrey Faust’s LinkedIn Profile She Grows Rich The Richest Man of Babylon The Wealthiest Barber You Are a Badass You Are a Badass at Making Money

In-Sights: Boosting Sales Productivity with Strategies to Work Smarter

In this short episode of In-Sights, we dive into proven techniques to enhance sales productivity, from optimizing workflows to leveraging the right tools. Discover how to eliminate time-wasters, prioritize high-impact activities, and empower your team to close more deals effectively.

Lance is the bestselling author of Selling Is An Away Game and The Human Sales Factor.

You can purchase these books at Tyson Group.

Be sure to sign up for Lance’s LinkedIn newsletter here.

Love the show? Subscribe, rate, review, and share! https://www.tysongroup.com/podcast

Listen to the podcast here

In-Sights: Boosting Sales Productivity: Strategies To Work Smarter, Not Harder

Three Critical Factors In Selling

Here’s an interesting thing that we hear from salespeople. Number one, we’re constantly hearing that salespeople and leaders are trying to increase sales productivity. I think anybody that’s on here, whether you’re a leader, an individual producer, I’ve yet to see that sales are going down. We’re dealing with an international truck firm that is a private equity-driven organization. They have to grow double digits. We’re with an NBA team where the sales leaders are really focused on how to have dramatic growth. The NFL team has to grow by 20%. Another one here in Ohio. We know that’s important.

What stops sales productivity is really cycle time because as we try to grow sales, we also have to look to take steps out. We know for a fact that there is some confusion between negotiation and objections and they actually collide. I was at an airport one day and I was looking at a competitor of ours who had a book of objections. I picked it up. It was about 200 pages, and it was about 200 pages of tactics about what to do at the moment.

What stops sales productivity is cycle time.

This episode won’t be about that at all. This will be about the strategy and understanding where objections come from. As we have to deal with those objections, and I am going to say this often, we’re probably not going to deal with objections from here on out. We’re going to resolve objections. That’s a very big difference in objectives there. How do we reduce sales cycle times? Certainly, objections in negotiations could extend them out like an accordion. Ultimately, how do we get better close rates? They can be close rates on anything, from securing appointments to winning more deals, whatever it looks like in your world.

Mastering Sales Stages: From Prospecting To Closing

Let’s dive into this information. Here’s a map of sales stages. Any one of you, I know we have some clients and some sports teams on here. We also have a tech company that I was talking to. I know it’s on this. If we looked at sales stages in a semi-complex to complex sales world, most of you here probably have to prospect. You have to reach out to somebody, have initial communication. That’s you following up with things that you would do. Individual prospecting or leads. You probably are going to have to have a first interview, very common nomenclature or needs analysis. You develop some solution with the buyer and then you actually present a solution.

There’s some evaluation from the buyer. This can happen in multiple meetings. This could happen a few meetings. This could happen in a one-time move. They’re going to object after they evaluate, but then that’s when the negotiations actually start. One thing you want to take out of this in closings, and we’re going to talk about this, is if you go to the bottom of those stages, the evaluation, the objections, and negotiation, you could ask yourself this question. Where do objections come from? You actually have to go to the stage before that.

Objections typically come from some kind of presentation that’s going awry. We say that evidence removes doubts. A good lawyer will present evidence that evidence is used to remove doubt. I think I said in one of my books. When you have the facts, you pound the facts. When you have the evidence, you pound the evidence. When you have neither, you just pound the desk. I think the bottom line is that if you are presenting the wrong information, you could actually be causing more objections.

Now, that affects negotiation down the line. It affects your closing and things like that. You have to go the step before that. You have to look at how you develop the solution. Are you selling to a need? Are you selling to a primary need or a primary interest or are you selling to a secondary interest? Sometimes, the right solution for the wrong problem is worse than the wrong solution to the right problem. Sometimes, we’ve got to get the problem or opportunity.

The right solution for the wrong problem is worse than the wrong solution for the right problem.

Resolving Objections Vs. Negotiating: Key Differences In Sales Success

What about prospecting, the initial communication? There’s credibility issues and things like that. We’re going to come at this strategy a couple of different ways. When you’re selling, what’s the difference between resolving and objection negotiating? That’s the first question you need to ask yourself. I mentioned a little bit before, the question begets another question. Could you make a sale without negotiating?

The answer to that question is actually, yes, I have. Tyson Group, an Inc. 5000 company, which tells you one thing. We definitely know how to toot our own horn, but it also means we eat our own dog food. We practice actually what we preach. Being on the Inc. 5000 list actually means we grow at a pretty fast pace. I would say the sellers of my team, whether it be Brandon Lawrence, Jon Schollenberger or Zach Tyson on our team, and Gina Beltrama, who runs our team, we’re constantly debating with each other on approach.

We’re constantly debating with each other on strategy. We’re constantly looking at are we getting negotiated or not? Is somebody making moves on us? I think as you look at things as, “Am I negotiating many times when I should have just resolved the objection? I would write this down. You can’t bargain if you’re blind, so you have to have a sight line. You’ve got to be able to identify objections. Does your sales process require you to identify what an objection is? Until you do that and identify the categories of objections, that’s actually after you pitch, like I showed you in those stages. If you don’t get them all laid out, you’re going to have issues at some level.

Sales Productivity: You can’t bargain if you’re blind. You have to be able to identify objections.

Defining Negotiation And Recognizing Buying Signals

Let’s bring this a step further. Here’s what’s interesting about the word negotiation though, as we tie these together because some people got on this because of the word negotiations. Some got on a because of objections and some got on, they go, “Maybe I don’t even know what the difference is.” Let’s define some terms.

First of all, as we think about negotiation, that really is around navigation. I’m going to talk about that in a second. We’re going to look at some more terms defined with navigation negotiation. The next question you got to ask yourself is, “As I’m selling, do I know the difference between a buying signal and a warning signal?” Let me help you with that one right now. We’ll go back to the first bullet point right after this.

A buying signal is, is anything a buyer says or does or doesn’t say or doesn’t do that indicates a level of interest. You’d be surprised. Salespeople never really gave that any thought. If I’m standing across from you or sitting across from you and have my arms crossed, preferably speaking, what does that mean? A lot of pundits would tell you that that means I’m not interested or I’m closed off. If I was across from you or on a Zoom call and I was rubbing my chin, what does that mean? Somebody said, “Maybe Lance is thinking. Maybe he’s interested,” or that could mean I just need a shave.

Sales Productivity: Buying or warning signals would indicate a level of interest or disinterest, but then the question becomes, how do you actually not only observe them but also engage with those things?

At some level, what is a buying or warning signal? Let’s go to the warning signal. A warning signal is anything the buyer says or does, or anything the buyer says or doesn’t say or doesn’t do that would indicate some hesitation to move forward. All during the sales process, we have to be recognizing these things because buying and warning signals would indicate a level of interest or disinterest.

The question becomes how do you actually not just observe them but engage with those things? How do you talk about them? Some of those solutions is how good you are in your sales process by asking evaluative questions. They’re essentially trial closes. Trial closes are evaluative questions or questions that listen to an opinion. I might say something to Chip, like, “Chip, it looks like you’re maybe a little closed off to that idea or it seems like, or sounds like we’re not hitting the mark on that.” He might say, “That’s right.” Objections themselves. There has to be a part of the sales process after the pitch that we actually get those objections out.

Important Links

Lance Tyson’s Books Lance Tyson’s LinkedIn Newsletter

The Ultimate Guide to Boosting Sales Productivity in 2025

Sales productivity has always been a top priority for sales leaders, but 2025 demands a new level of innovation and adaptability. The landscape has shifted, shaped by advances in technology, changes in buyer behavior, and the growing pressure to deliver more with less. Sales leaders are no longer just managing teams; they’re orchestrating complex systems to drive efficiency and effectiveness.

Here’s how you can boost your sales productivity in 2025 using insights from Sales Team Science™, Tyson Group’s proven approach to optimizing sales performance.

What is Sales Productivity?

Sales productivity is the ratio of outcomes (like revenue) to inputs (like time, effort, and resources). It measures how efficiently your team turns its efforts into results. While many equate productivity with working harder, true productivity is about working smarter by aligning strategies, tools, and talent to drive maximum impact.

In 2025, this means integrating advanced tools, data-driven strategies, and an empowered team culture to outpace the competition.

1. Leverage Data-Driven Insights

Why it Matters:The age of gut-instinct selling is long gone. Buyers now demand personalized, value-driven interactions. The key to meeting this demand lies in the intelligent use of data.

What to Do:

  • Implement Predictive Analytics: Use AI-powered tools to analyze historical data and predict future trends, helping your team focus on high-value opportunities.
  • Track Leading Indicators: Monitor metrics like activity levels, pipeline velocity, and lead response times to identify bottlenecks before they impact results.
  • Optimize Customer Segmentation: Use data to refine your understanding of your ideal customer profile (ICP) and focus your efforts where they’ll yield the highest ROI.

Sales Team Science™ Insight: Sales teams that regularly analyze and act on data are 33% more likely to meet or exceed their quotas.

2. Invest in Cutting-Edge Technology

Why it Matters:The right technology doesn’t just automate tasks; it empowers your team to spend more time selling and less time on administrative work. In 2025, AI, machine learning, and advanced CRM systems are table stakes for competitive sales teams.

What to Do:

  • CRM 2.0: Invest in CRM platforms with advanced automation, data visualization, and AI integration for smarter decision-making.
  • Sales Enablement Tools: Equip your team with platforms that provide real-time content recommendations, guided selling playbooks, and deal-specific insights.
  • Conversation Intelligence: Use AI-driven tools to analyze sales calls, identifying patterns and providing coaching insights to improve future interactions.

3. Master the Art of Virtual Selling

Why it Matters:Remote work is no longer a trend; it’s the norm. Virtual selling presents unique challenges, but with the right skills and tools, it’s also a productivity goldmine.

What to Do:

  • Enhance Digital Communication Skills: Train your team to build rapport, read virtual body language, and use storytelling to keep buyers engaged.
  • Optimize Tech Setups: Ensure your reps have professional-grade equipment (lighting, microphones, and cameras) to convey confidence and credibility.
  • Leverage Video Messaging: Use personalized video messages to stand out in crowded inboxes and drive engagement.

Sales Team Science™ Insight: Teams proficient in virtual selling saw a 34% boost in close rates during the pandemic—a trend that continues to hold strong in 2025.

4. Redefine the Role of Sales Managers

Why it Matters:Sales managers are no longer just deal reviewers. They’re productivity multipliers who drive performance by coaching, strategizing, and motivating their teams.

What to Do:

  • Adopt a Coaching-First Mentality: Shift from telling to asking. Encourage managers to use coaching frameworks to help reps uncover their own solutions.
  • Data-Driven 1:1s: Ensure one-on-one meetings are focused, actionable, and supported by performance data.
  • Recognize and Celebrate Wins: Regularly highlight team and individual successes to build morale and momentum.

Sales Team Science™ Insight: High-performing sales managers spend 60% of their time coaching their teams, compared to just 35% for underperforming managers.

5. Focus on Skill Development

Why it Matters:The shelf life of sales skills is shrinking as buyer expectations evolve. Continuous training is no longer optional—it’s critical.

What to Do:

  • Sales Training 2.0: Implement ongoing, adaptive training programs that focus on real-world application rather than theory.
  • Role-Play for Success: Regularly simulate sales scenarios to build confidence and competence.
  • Microlearning: Deliver bite-sized training sessions that fit seamlessly into your team’s daily workflow.

6. Align Marketing and Sales

Why it Matters:Siloed sales and marketing teams are a productivity killer. In 2025, successful organizations align these functions to deliver a seamless buyer experience.

What to Do:

  • Shared Metrics: Align on KPIs like lead quality, conversion rates, and pipeline contribution.
  • Content Collaboration: Ensure marketing provides sales with the right content at the right time, tailored to different stages of the buyer journey.
  • Feedback Loops: Establish regular communication channels for sales to share insights with marketing, enabling continuous improvement.

7. Prioritize Health and Well-Being

Why it Matters:Burnout is the enemy of productivity. A team that feels supported, motivated, and balanced will always outperform one that’s overworked and under appreciated.

What to Do:

  • Flexible Work Policies: Offer hybrid or remote work options to give reps more control over their schedules.
  • Health Initiatives: Provide access to mental health resources, wellness programs, and regular team-building activities.
  • Recognition and Rewards: Celebrate successes frequently to keep morale high.

8. Measure What Matters

Why it Matters:In the words of Peter Drucker, “What gets measured gets managed.” In 2025, it’s crucial to focus on the metrics that truly drive productivity.

What to Do:

  • Sales Activity Metrics: Track key activities like calls, meetings, and follow-ups to ensure consistent effort.
  • Outcome Metrics: Focus on metrics like win rates, deal size, and sales cycle length to measure effectiveness.
  • Continuous Improvement: Regularly review and refine your metrics to ensure they remain aligned with your goals.

Closing Thoughts

Sales productivity in 2025 is about mastering the interplay of people, processes, and technology. By adopting the principles of Sales Team Science™, you can build a high-performing sales organization that thrives in a fast-changing environment.

The strategies above aren’t just theoretical—they’re proven methods for turning good sales teams into great ones. The key is execution. Will you take action today to boost your sales productivity and dominate the competition in 2025?

Take the Next Step:Looking for a partner to help you implement these strategies? Tyson Group’s Sales Team Science™ framework is designed to help you maximize productivity, align your team, and crush your revenue goals. Contact us today to schedule your consultation!